Andrew Miller – Chief Executive Officer

A highly experienced senior executive with a strong background in Aviation, Duty Free Retailing and consulting projects on a global scale.

Prior to joining CAPA Consulting, Andrew held a number of senior executive roles including:

  • Chief Operating Officer, Air New Zealand;
  • President Oceania, Duty Free Shoppers (DFS) Group;
  • Managing Director, Dixons Stores Group/SupaSnaps; and
  • North American Product Manager, British Airways.

Specialisation areas with CAPA Consulting:

  • Strategic advice to airline Boards, shareholders and executive leadership teams on the changes required to meet new market challenges;
  • Re-engineering of costs, brand and product to meet competitive threats in the aviation market;.
  • Network, schedule and fleet reviews to take airlines into more profitable markets using new age pricing and yield management as a customer lever;
  • Airport bidding experience, retail maximisation of returns and future impacts of airline schedules and models on aerodrome growth; and
  • Government policy advisor on aviation issues and the relevant impact of tourism on economic growth and development.

Since joining CAPA Consulting some important assignments have been:

  • A strategic long term review of a dominant legacy airline;
  • Advising the Board of a national flag carrying airline through a 2-year strategic development period after it had experiencing significant market decay;
  • Development of strategy for an LCC start-up over a 3-year period for a major airline; and
  • Peer review of an international airport’s master plan and the pressure testing of the commercial assumptions in aviation and retail for a $200 million development project.

Education qualifications:

  • Master of Arts Honours Degree (MA Hon.), Aberdeen University.
  • Economics, Statistics and Psychology Degrees, Aberdeen University.

Professional Memberships:

Fellow of the Australian Institute of Company Directors (FIACD).